Shake Shack The Westchester Mall

Ryan Shannon 2 months ago

Reviews are correct. This place sucks. This is a fast food burger joint. It’s insanely hard to screw up. And yet, the quality of the food is awful. One tiny soggy piece of lettuce. A burger bun that had part of it ripped off. This isn’t cheap food and yet I get better from McDonald’s. Fries were ice cold too. At least the burger patties weren’t raw. Avoid avoid avoid

nancy deakin 4 months ago

I requested ketchup with the takeout order. In addition, I purchased chicken bites and selected barbecue sauce, and I ordered a bacon cheeseburger with a side of shake sauce. Not one of the condiments was in my order. My order was to go, and I was refused ketchup packets. I had to pump ketchup into paper cups that have no tops. Seriously disappointing! Do better!

DramaCity_NY 8 months ago

I bought a burger & nuggets with fries. The burger was uncooked with pink meat inside of it when I told them specifically Well Done! The nuggets tasted stale 🤮 this is my last time buying from this shake shack , whoever they got cooking needs to be investigated this is outrageous.

Bichota Edited 9 months ago

Condiments were hella thick and not edible. This was the case for all 3 burgers. Service was subpar. Waited at the pickup area and not once did the staff ask if I was being helped.

Kamaira Hilton a year ago

So I ordered yesterday around 7 something at night upon arriving no one Was even at the register I asked is anybody taking orders and someone came out from the back with a mop to take my order .. after waiting I finally got my order didn’t think to open it or nothing because shake shack is my usual and I don’t have any issues well this location I did upon getting back to my home area I started to eat my burger I wondered why I was getting a bad stomach feeling while eating it I look down and my burger is RAW ! Upon calling back no one answered or anything here I am day 1 throwing up & bad stomach ache THANKS SHAKE SHACK